Last updated: 30-07-2024 23:41:29
Welcome to samsu.io! We are committed to providing a transparent and trustworthy platform for both creators and customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our platform.
GENERAL REFUND POLICY
* Once a purchase is made for digital products, video consultations, webinars, workshops, courses, etc., customers cannot initiate a refund.
* Customers are encouraged to carefully review product details, descriptions, and ratings before making a purchase decision.
* Creators are responsible for providing accurate and complete information about their products and services.
CREATOR SERVICE GUARANTEE
* Creators are expected to deliver the promised services, such as video consultations, webinars, workshops, and courses, as described in their listings.
* In the event that a creator fails to deliver the promised service, customers have the right to request a refund.
* The process of refund may take 8-10 working days, after which the amount will be credited to the customer's bank account.
CREATOR SERVICE GUARANTEE
* Creators are expected to deliver the promised services, such as video consultations, webinars, workshops, and courses, as described in their listings.
* In the event that a creator fails to deliver the promised service, customers have the right to request a refund.
* The process of refund may take 8-10 working days, after which the amount will be credited to the customer's bank account.
REFUND PROCESS
* If a customer believes that a creator has not delivered the promised service, they can contact our customer support team within 7 days from the scheduled service date. The customer support team will review the provided evidence and assess the situation.
* If the evidence demonstrates that the creator did not fulfill their obligations, the customer will be eligible for a refund.
* To initiate a refund request, customers must provide evidence of the creator's failure to deliver the service. This could include communication records, booking details, or other relevant information.
RATING AND FEEDBACK
* Even if a refund is not initiated, customers have the option to leave a rating and feedback for the purchased item.
* Honest and constructive feedback helps maintain the quality of services on our platform.
CREATOR RESPONSIBILITIES
* Creators are expected to fulfill their obligations as described in their service listings.
* Failure to fulfill obligations may result in penalties or account suspension.
EXEMPTIONS
* The refund policy does not apply to situations where customers simply change their minds or are dissatisfied with the product or service after purchasing.
* Refunds will not be provided if the customer has successfully accessed or participated in the digital product or service (e.g., attended a webinar, downloaded course materials).
MODIFICATIONS TO THE REFUND POLICY
* We reserve the right to modify the Refund Policy at any time. Any changes will be communicated to users through our platform.
QUESTIONS
If you have any questions concerning our refund policy, please contact us at:
Samsu Software Private Limited
JBR Tech Park, Whitefield, Bangalore 560066